The OnStar system is something that I do not have on any of my vehicles, but it is something that I have heard good things about. I was lucky enough to have the chance to drive a Ford F150 for a week to try out the OnStar system, and during this week I tried out a number of the systems to see what I thought and to experience it to its fullest.
First off, I used the navigation feature many times. The step-by-step directions were very helpful and the personnel were very thorough when working with me. The directions got me there quickly and efficiently for the most part. There were a few times when it led me a bit astray, but I figured out where to go and got back on my route. The only thing that I did not like about the navigation function was that if you got off of your set navigation, the directions do not automatically refresh and reset themselves. They tell you that you have gotten off your route and that you they will start again when you get back on the route. The challenge with this is that when you get off track you do not usually know where you are so you may not know where you are supposed to go to get back on track. You do have the option to refresh the directions, but this takes time. I had wished that that it would just automatically update as a GPS would.
I also used the service to find things that I wanted. For example, I had a gift card for Subway but did not know where the nearest one was. By contacting OnStar I could simply ask and they would get me to the closest one. Again, the representative was helpful and was able to find the nearest restaurant for me and provided me step-by-step directions to find the nearest Subway near me.
I did not use the emergency button during the week, but I will say that there is peace of mind in knowing that help is only a button push away. I also liked that you could also just use the emergency button for good Samaritan call if someone needs help.
If you have phone service enabled and paid for this you will be impressed to know that you have the opportunity to make hands free calls which are safe. All you have to do is say Dial and then the number. Sometimes you may have to repeat the number numerous times to get the number directly.
The system can connect with your cell phone as well. The pairing process was simple and the quality was great. I did find that I used the OnStar calling a bit more as the coverage seemed a bit stronger than my T-Mobile service.
All-in-all the service was great and the personnel without it were pleasant and professional. Though this is a paid service, if you travel a lot this would be a great service to have in your car!
All opinions expressed in this review are my own and not influenced in any way by the company. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider. Please refer to this site’s Disclaimer for more information. I have been compensated or given a product free of charge, but that does not impact my views or opinions.
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